Fitment & Shipping
Fitment Policy
The following scenarios apply to fitment:
EGR Fitment Purchased at Checkout
If fitment was purchased with your product, our Customer Service Team will be in contact with you to arrange both the delivery and fitment of your EGR product at a mutually agreeable date and time.
No EGR Fitment Purchased
If no fitment was purchased with your product, standard delivery will apply as shown in the shipping policy below. You will be solely responsible for arranging fitment.
Shipping Policy
We use Mainfreight, CEVA, StarTrack and Australia Post services for our postage requirements.
We DO NOT ship to PO Boxes.
We DO NOT ship to locations that require a ferry service.
We offer free shipping to most addresses throughout Australia. We offer 2 options at the checkout 1). Authority To Leave and/or 2). Signature Required. If you choose Signature Required you MUST be present on arrival. If you are not present and your item is returned to the depot, you will have to arrange redelivery with EGR at your own expense
Delivery Times
In general, most items on EGR Auto are made to order and a lead time applies. You will be updated with a delivery time frame once your order is placed. Current lead times are as follows:
| Product | Delivery Times |
|---|---|
| EGR Rolltrac | 7-10 Days + Freight to your location** |
| Canopies | 7-10 Days + Freight to your location** |
| Hard Lids | 7-10 Days + Freight to your location** |
| Fender Flares | 7-10 Days + Freight to your location** |
| Soft Tonneau Covers | 7-10 Days + Freight to your location** |
| Load Shields | 2 Days + Freight to your location** |
| Dust Defenders | 7-10 Days + Freight to your location** |
| Roof Racks | 7-10 Days + Freight to your location** |
| Service Kits | 3 - 5 days + freight to your location** |
| Other Accessories and Small Items | TBA |
** Above dates are standard lead times, but can increase based on high demand periods.
Possible delays to your order
Due to the impacts of Covid-19 and the high volume of parcels in the postal / courier network, possible delays of up to 10 days can be expected. We apologise for any delays and appreciate your patience at this time.
If your order has exceeded the delayed time frame above, we ask that you lodge an inquiry directly with the service that is shipping your delivery (provided with your tracking number) or get in touch with our friendly team 1300 320 338
Delivery times are provided as an estimate only.
Please note, some customers may experience longer delivery times during the Christmas to New Year period.
International Orders
We do not deliver to international addresses at this point in time.
If you live outside Australia and wish to purchase any of our products, please email our customer service team via hello@egrauto.com and they will be in contact to discuss how we can meet your purchasing requirements.
Delivery Costs
Shipping costs for all Australian orders within our freight zone are FREE.
